Orchestration is the new challenge for CX in the age of AI agents
Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata Communications. "In the rush to deploy AI,...
What happened
Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata Communications. "In the rush to deploy AI,...
Why it matters
The development may change operating conditions or market expectations around AI. Further confirmation and measurable outcomes matter.
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1 reports · 1 original report · 1 independent
- VentureBeat AIPrimary source · Supports · EN · 100%Orchestration is the new challenge for CX in the age of AI agents ↗
Claims
- Orchestration is the new challenge for CX in the age of AI agents Observed
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Timeline
- First reported
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