SecurityPrimary source

Degraded Performance — Customer Support Response Times

Sep 16 , 07:26 PDT Resolved - This incident has been resolved. Sep 16 , 02:58 PDT Investigating - Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.

What happened

Sep 16 , 07:26 PDT Resolved - This incident has been resolved. Sep 16 , 02:58 PDT Investigating - Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.

Why it matters

The development may change operating conditions or market expectations around Coinbase. Further confirmation and measurable outcomes matter.

Affected entities

Coinbase · COINNeutral

View evidence

1 reports · 1 original report · 1 independent

  1. Coinbase StatusPrimary source · Supports · EN · 100%
    Degraded Performance — Customer Support Response Times

Claims

  • Degraded Performance — Customer Support Response Times Observed

Conflicts

No material conflict detected in the available evidence.

Timeline

  1. First reported

Market move following event

Market reaction is not yet available for this asset and time window.

Score explanation

Confidence · formula confidence-2.1.0
Source trust96
Independent corroboration51
Primary evidence100
Claim consistency82
Extraction confidence82
Attribution quality90
Impact · formula impact-2.1.0
Event magnitude45
Market relevance74
Entity significance85
Market breadth54
Novelty68
Urgency55
Ranking · formula rank-1.0.0
Confidence factor0.919
Freshness factor0.9997
Breaking bonus0